Thanks to great partnering with MassLegalHelp, Mass folks can get legal information answers from law libraries by online chat during library hours.
There are lots of resources on library partnerships in the Public Library folder of selfhelpsupport.org. This includes ethics training on what librarians can do in terms of answering questions.
Also a draft model Agenda for Public Libraries and Access to Justice.
Richard Zorza's Access to Justice Blog 
More examples, from Maryland, Anne Arundel Ask a Librarian, with blog post description, and Howard County Self-Help Center.
Maine Libraries are providing help to those looking for legal information. Four workshops were held across the state during the spring and summer, showing librarians legal resources available and talking about how to give legal information, not legal advice. The workshops were conducted by a representative from Pine Tree Legal Services, the volunteer Lawyers Project and a librarian who attended the Public Libraries and Access to Justice conference in Austin last January. Legal information is part of the Information Commons that over 100 public libraries are offering as part of the state’s Broadband Technology (BTOP) grant awarded to the state last year. At a program to Bangor’s Senior College last month, library users expressed surprise and delight that this help was available to everyone, regardless of income, age, or other restricitons. Most public libraries in the state now have a link to the HELPME Law site. It’s a useful partnership.
Barbara McDade
Director, Bangor Public Library