Category Archives: Triage

Google Home May Help Us Understand the Definition of “Legal Advice,” and Therefore of What Activities Falls Under Regulatory Authority.

Posted on July 6, 2017 by richardzorza

This is sort of fun. We have been struggling now for over two decades to find the most useful and access-expanding ways of explaining when an interaction is the giving of information, not generally subject of regulation as the practice … Continue reading →

Posted in Access to Justice Generally, Artificial Intelligence, Child Support, Document Assembly, Family Law, Legal Ethics, Non-Lawyer Practice, Plain Language, Public Education, Remote Services, Self-Help Services, Systematic Change, Technology, Triage | 1 Comment

Opportunity To Suggest Improvements to Washington State Access to Justice Principles

Posted on June 20, 2017 by richardzorza

I was the consultant to the Washington State Access to Justice Principles back in the early days of this century. Now a process is underway to update and improve those principles, which were issued by the State Supreme Court in … Continue reading →

Posted in Access to Justice Boards, Remote Services, Research and Evalation, Science, Security, Self-Help Services, Simplification, Systematic Change, Technology, Triage, Usabilty | Comments Off on Opportunity To Suggest Improvements to Washington State Access to Justice Principles

The LSC – Pro Bono Net – Microsoft Statewide ATJ Portal

Posted on May 8, 2017 by richardzorza

Now that the pilot states for the ATJ Statewide Portal Project have been announced as the two states of Alaska and Hawaii, we can start to see what it is all going to look like. At a minimum, it helps … Continue reading →

Posted in 100% Access Strategy and Campaign, Court Management, Funding, Legal Aid, Technology, Triage | Comments Off on The LSC – Pro Bono Net – Microsoft Statewide ATJ Portal

National Academy Report On Need for Strategy to Understand Impact of Technology on Economy and Employment Suggests Need to Go Further

Posted on April 17, 2017 by richardzorza

As reported in the New York Times, and elaborated in Nature, a panel of the National Academies has called for a national approach to data to understand and manage the impact of technology on the economy and jobs.  As Nature … Continue reading →

Posted in 100% Access Strategy and Campaign, Court Management, Document Assembly, Non-Lawyer Practice, Research and Evalation, Science, Simplification, Systematic Change, Technology, Triage | Comments Off on National Academy Report On Need for Strategy to Understand Impact of Technology on Economy and Employment Suggests Need to Go Further

Another “Roles Beyond Lawyers” Evaluation Adds To the Very Encouraging Mosaic and Highlights Need For Replication Support

Posted on March 23, 2017 by richardzorza

This week, the Preliminary Evaluation of the Washington State Limited License Legal Technician (LLLT) program, performed by the National Center for State Courts and the American Bar Foundation, was released.  The basic idea of the program is to permit certain … Continue reading →

Posted in 100% Access Strategy and Campaign, Bar Associations, Court Management, De-Regulation, Law Schools, Legal Aid, Legal Ethics, Mixed Model, Non-Lawyer Practice, Public Welfare Foundation, Research and Evalation, Systematic Change, Triage | 1 Comment

Wonderful Video on Self-Help Services Is a Tool to Ensure 100% Availability of this Key Service, and Introduces the Triage Concept

Posted on March 9, 2017 by richardzorza

The Justice of All Strategic Planning Guidance, issued last August, identifies a number of basic services which should be available to all if 100% access is to be provided.  Obviously one of the most critical is universally available self-help services. … Continue reading →

Posted in 100% Access Strategy and Campaign, Forms, Funding, Self-Help Services, Triage | 1 Comment

Moving Forward With Federal ATJ Data Collection To Support the Chiefs 100% Access Resolution

Posted on January 18, 2017 by richardzorza

Its a routine thing, best seen as the normal functioning of government, which is coming more and more to recognize the nonpartisan importance of access to justice issues and measures to all government goals, including making the system work for … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Generally, Census Bureau, LAIR, Legal Aid, Metrics, SRL Statistics, Systematic Change, Triage | 1 Comment

Algorithms and Checklists May Help Deal With Implicit Bias

Posted on January 12, 2017 by richardzorza

While I am an advocate of algorithm driven processes in law, I still have a slightly queasy feeling about the whole idea.  It comes from the fear that outcomes are not going to be “far,” but are going to be … Continue reading →

Posted in Court Management, Criminal Law, De-Regulation, Domestic Violence, Evictions, Legal Aid, Medical System Comparision, Non-Lawyer Practice, Outcome Measures, Science, Simplification, Systematic Change, Tools, Triage | Comments Off on Algorithms and Checklists May Help Deal With Implicit Bias

LSC Releases RFP for Portal Project

Posted on November 23, 2016 by richardzorza

This may be a historic month for 100% access to justice. LSC has now released the RFP, with proposals due Jan 19, for the portal project.  After some extracts, I offer below some thoughts that may be helpful. I think … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Boards, Access to Justice Generally, Bar Associations, Funding, Litigant Voice, Medical System Comparision, Metrics, Planning, Remote Services, Research and Evalation, Technology, Triage | 3 Comments

Serving Self-Represented Litigants Remotely A Resource Guide Is a Must Read

Posted on September 23, 2016 by richardzorza

Serving Self-Represented Litigants Remotely A Resource Guide, prepared by a team led by John Greacen and including SRLN members from across the country, has just been published by SRLN.  It is a “Must Read,” to use a much over-used word.  … Continue reading →

Posted in Access to Justice Generally, Budget Issues, Court Management, Forms, Metrics, Remote Services, Research and Evalation, Self-Help Services, SRLN, Systematic Change, Technology, Triage | Comments Off on Serving Self-Represented Litigants Remotely A Resource Guide Is a Must Read

Integrating “Roles Beyond Lawyers” into Court Improvement Strategies

Posted on September 19, 2016 by richardzorza

A recent paper by Colleen F. Shanahan, Anna E. Carpenter and Alyx Mark makes a very important point that, as the abstract puts it: Access to justice interventions that provide a little representation, including nonlawyer representation and various forms of … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Counsel, Court Management, Non-Lawyer Practice, Referral Systems, Research and Evalation, Triage, Unbundling | 2 Comments

Triage Should Guide Court Simplification and Non-Lawyer Role Expansion, Not the Other Way Round

Posted on September 11, 2016 by richardzorza

I think I may have been guilty of thinking about the relationship of triage, court simplification and expansion of non-lawyer roles the wrong way round. I have basically been saying something like this: For each case, we should do triage, … Continue reading →

Posted in Access to Justice Generally, Family Law, Non-Lawyer Practice, Referral Systems, Simplification, Systematic Change, Triage | 5 Comments

Table Comparing Three New Different ATJ Sets of Recommendations Should Help Move Collaboration Forward

Posted on September 3, 2016 by richardzorza

It is quite amazing that within a few weeks we have had three major sets of specific recommendations for national access to justice strategies come out.  They are, in order of appearance, the Guidance for NCSC Grants for Strategic Planning … Continue reading →

Posted in 100% Access Strategy and Campaign, ABA, Access to Justice Generally, Court Management, Rules Reform, Simplification, Systematic Change, Technology, Triage | Comments Off on Table Comparing Three New Different ATJ Sets of Recommendations Should Help Move Collaboration Forward

Integrating the ABA Futures Report and the Justice For All Components

Posted on August 14, 2016 by richardzorza

Its finally here, the ABA Future of Legal Services Report. As expected, it covers a lot of ground, and is a lot to read. As an aid to speedy integration into other projects, I have prepared this table that compares … Continue reading →

Posted in 100% Access Strategy and Campaign, ABA, Access to Counsel, Access to Justice Generally, Alternative Business Structures, Attorney-Client, Bar Associations, Court Fees and Costs, Court Management, Document Assembly, E-filing, Incnetives, Law Schools, Legal Aid, Legal Ethics, LEP, Mediation, Middle Income, Mixed Model, Non-Lawyer Practice, Outcome Measures, Plain Language, Planning, Referral Systems, Research and Evalation, Rules Reform, Self-Help Services, Simplification, Systematic Change, Technology, Transparency, Triage, Unbundling | 2 Comments

The Guidance for the Justice For All Strategic Planning Process Will Help In Many Ways Beyond The Development of Planning Project Proposals

Posted on August 3, 2016 by richardzorza

The Justice for All Strategic Planning Guidance Materials are now published here. They will be very helpful for the states that are in the process of putting together the proposals for strategic planning money that are due on October 5, … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Boards, Access to Justice Generally, Planning, Tools, Triage | 1 Comment