A great resource from the NY courts: A best practices guide, focused on the users of the A2J tools, but of high relevance to everyone.
Sample from the Table of Contents:
INITIAL CONSIDERATIONS.
- The Court’s Role.
- Costs
- Choosing Technology
- Hosting Programs: Control Over Design
- Staffing/Central Oversight
- Assisted or Unassisted Use
- Partnerships
- Statewide Uniformity
- Electronic Filing
- Branding.
- Ethical Issues
I particulalry like the Resources section at the end.
Congratulations to all involved, particulalry Judge Fern Fisher and Rochelle Klempner.
Richard Zorza's Access to Justice Blog 