Getting an e-mail with that question made me think about our feedback mechanisms in access to justice institutions.

How often do we ask that question? (We ask about general satisfaction, but this is different.)

How often do we even do the follow up surveys?

How often do we collect e-mails so we can ask the question?

Do we publicly post our aggregate responses to such questions?

If not why not?  Please share any access to justice models for such questions.