The webinar done by the Atlanta Legal Aid Society and the National Consumer Law Center on Debt Collection and Arbitration Resources for Pro Se and Pro Bono Cases is now available online. Very highly recommended.

Also recommended are  the materials that have been designed for customization by self-help centers, legal aid programs, and pro bono programs for their own jurisdictions.  Atlanta Legal Aid also has video up on YouTube (somewhat GA oriented, and they will be available for customization.)