I pass on a great idea from Glenn Rawdon. He suggests as a general matter that we need a Siri-like app that gets people to the right online access to justice information for their problem. As the Apple site puts it: “Ask Siri to do things just by talking the way you talk. Siri understands what you say, knows what you mean, and even talks back.”
Glenn points out that people get caught in phone trees and hotline help queues, or have difficulty finding the right web information. A voice system (see prior post on IBM intelligent medical software, not using voice recognition) would mean that the information we generate would be used much more.
Such an app would surely help with preventive law, encouraging people to get basic legal information before entering a transaction dealing with a system. It would also help raise the visibility of access to justice organizations, demonstrating their usefulness to all, not just the poor.
The legal aid hotllines that have created telephone libraries using IVR systems could contribute some of that information/scripts–at least on the Federally funded problems–like benefits, housing, health, and then areas like non-discrimination where there are rights that stem from the federal law–and thus are the same across statelines. I was excited to read that a few days ago that Siri may now be coming in other languages. http://www.planetinsane.com/patent-hints-at-language-translation-for-siri-in-the-future/2630160/. My experience with IVR systems was that most people did not want to venture into a different phone tree while on hold–even when ensured that if their turn came, they would be connected w/the phone agent when their turn came. Other toughts?