The video of the June 20 OSCE/DOJ Turner Symposium is now online. Here is part of the description from the invite:
[S]peakers include George Sheldon, Acting Assistant Secretary Administration for Children and Families; Vicki Turetsky, OCSE Commissioner; Daniel Olmos, Department of Justice Access to Justice Initiative Senior Counsel [now actually at the White House]; Alan Houseman, Center for Law and Social Policy Executive Director; Richard Zorza, Self-Represented Litigation Network; Diane Potts, Illinois Deputy Attorney General; and, Pamela Lowry, Administrator of the Division of Child Support Enforcement for Illinois.
Personally, I found the Illinois description of their transformation into a system that involves the non-custodial parent, rather than coerces, fascinating. Turns out to be a cost effective change. Note also the OCSE Best Practice Materials.
For what it is worth, the feedback I got from my presentation was that many child support staff are not fully aware of the problems that the self-represented face in judicial proceedings. This only further underlines the value of Turner.