It is important to note that the protocol design involved a broad group of stakeholders from courts to legal aid.  The Report outlines three different sets of protocols, for litigants, for courts, and for non-profit legal aid programs.  I should add that for me the most important lesson was the number of situations in which the logical service component was expert and trained non-lawyers.  They can play a particularly important role in the triage process, since they can be familiar with the details that make a difference.

The Report can also be downloaded directly from here.