Tag Archives: satisfaction

A Revolutionary Idea — Calculating Legal Aid Grants Based on Customer Satisfaction

The NY Times has a fascinating article about how Medicare reimbursement for hospitals is going to be in part calculated on patient satisfaction.  As explained in this government factsheet, this is part of a broader initiative to incentivize a range … Continue reading

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An Idea: Standardizing Evaluation Surveys on Innovations

Here is a thought:  Should we be moving towards using a standard set of questions when we survey users about innovations?  Should we standardize the ways we break down demographic and other user data (age groups, etc)? While I would … Continue reading

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