Author Archives: richardzorza

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About richardzorza

I am deeply involved in access to justice and the patient voice movement.

A New Way of Thinking About Triage, 100% Access, and the Analysis Process

Posted on March 8, 2016 by richardzorza

Traditionally, those who have pushed triage as a key component of 100% access have not always been fully clear about how the triage analysis actually fits in practice into the service modalities analysis.  Here is one way of thinking that … Continue reading →

Posted in 100% Access Strategy and Campaign, Simplification, Triage, Unbundling | 2 Comments

Justice for All Project “Fast Facts” Underlines Potential of this Moment

Posted on February 27, 2016 by richardzorza

More information is now available about the new “Justice For All” project which will support the access to justice services strategic planning process urged upon the states by the Conference of Chief Justices Resolution.  (Disclosure; I am involved with the … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Boards, Access to Justice Generally, Funding | Comments Off on Justice for All Project “Fast Facts” Underlines Potential of this Moment

Very Hopeful Poll on Views of Age 18-26 Cohort Has Major Justice Implications

Posted on February 23, 2016 by richardzorza

Frank Luntz, a broadly respected Republican Pollster, has just issued a fascinating poll on attitudes of people aged 8 to 26, which he calls the “Snapchat generation,” for whatever reason. Bottom line, leaving the partisan stuff out, this generation are … Continue reading →

Posted in Access to Justice Generally, Communications Strategy, Funding | Comments Off on Very Hopeful Poll on Views of Age 18-26 Cohort Has Major Justice Implications

An Approach to Customer/Litigant/User Input Into the Courts

Posted on February 20, 2016 by richardzorza

I have been thinking recently if there is any good way to get decent customer/litigant/user input into the functioning of the courts. The fact is that most court systems do very little in this regard.  There is certainly no “Consumer … Continue reading →

Posted in Court Management, Medical System Comparision | Comments Off on An Approach to Customer/Litigant/User Input Into the Courts

A Different Take on The Supreme Court Vacancy — A Bipartisan Access to Justice Opportunity

Posted on February 15, 2016 by richardzorza

The apparently inevitable partisan political wresting on the open Supreme Court seat has already started.  But maybe there’s a different way of thinking about this.  Although, after McConnel threw down the gauntlet about letting the people decide, I am not … Continue reading →

Posted in Access to Justice Generally, Supreme Court, White House | 3 Comments

Good News From the ABA — Regulatory Objectives Adopted

Posted on February 9, 2016 by richardzorza

Today on what the American Lawyer (limited-free link here) reports was ultimately a voice vote, the ABA House of Delegates approved the Model Regulatory Objectives proposed in Resolution 105, previously discussed and listed here and here. The full Resolution, as … Continue reading →

Posted in 100% Access Strategy and Campaign, ABA, Attorney-Client, Bar Associations, Non-Lawyer Practice, Systematic Change | 1 Comment

Conference of Chief Justices Recommending its Members Consider “Regulatory Objectives” for Regulation of Lawyers and Nonlawyers Could Help Move the ABA Process Forward

Posted on February 7, 2016 by richardzorza

When I blogged yesterday on “Is The ABA Really Willing for the Headline to be ‘Bar to Public: Drop Dead?‘”, I had not known that the Conference of Chief Justices (CCJ) had, on Wednesday, passed a resolution on the same … Continue reading →

Posted in 100% Access Strategy and Campaign, ABA, Access to Justice Generally, Attorney-Client, Legal Ethics, Non-Lawyer Practice | 1 Comment

Is The ABA Really Willing for the Headline to be “Bar to Public: Drop Dead?”

Posted on February 6, 2016 by richardzorza

The American Lawyer is reporting (limited free link here) very significant opposition within the ABA to the work of the ABA Commission on the Future of Legal Services.  As the article explains: [The Commission’s Resolution 105 merely] asks the ABA … Continue reading →

Posted in ABA, Access to Counsel, Access to Justice Generally, Bar Associations, Legal Ethics, Non-Lawyer Practice | 3 Comments

Another Important Piece of the Justice for All Strategy Falls Into Place — Resources and Funding for Strategic Planning

Posted on February 5, 2016 by richardzorza

As every reader of this blog knows, the Access Resolution passed by the Conference of Chief Justices and the Conference of State Court Administrators is important not only because of its endorsement of the “aspirational goal” of 100% access to … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Boards, Access to Justice Generally, Funding, Systematic Change | Comments Off on Another Important Piece of the Justice for All Strategy Falls Into Place — Resources and Funding for Strategic Planning

Moving to 100% Access Strategic Plans – The LSC TIG Program as Opportunity and Harbinger

Posted on January 30, 2016 by richardzorza

The 2016 Legal Services Corporation Technology grant solicitation,due Feb 29, suggests one of the ways that the Chefs 100% Resolution can move towards true implementation. It creates as its first listed specific area of interest, “Achieving 100% Access,” which it … Continue reading →

Posted in 100% Access Strategy and Campaign, Access to Justice Boards, Access to Justice Generally, Funding, IOLTA, Legal Aid, LSC, Outcome Measures, Systematic Change, Technology | Comments Off on Moving to 100% Access Strategic Plans – The LSC TIG Program as Opportunity and Harbinger

Thoughts on the Medical Consent Process and Implications for the Relationship Between Courts, Legal Advocates and Clients

Posted on January 23, 2016 by richardzorza

Yesterday, I had a bone marrow biopsy, as part of my ongoing medical care dealing with bone marrow cancer.  That biopsy is not my favorite thing, but let me tell you, as often at Hopkins, you are reminded just what … Continue reading →

Posted in Attorney-Client, Criminal Law, Defender Programs, Judicial Ethics, Legal Ethics, Medical System Comparision, Personal, Public Defender, Transparency | 2 Comments

Thinking About Designing Courthouses for Access to Justice

Posted on January 17, 2016 by richardzorza

Some of us have long urged courthouses be designed physically with a view to access to justice.  We might find some inspiration from a recent video feature on Politico, on the “Post-Ferguson Police Station,”   I would suggest watching the video … Continue reading →

Posted in Court Management, Security, Self-Help Services | 5 Comments

Outcome Measures #2: LSC Outcomes Measures, Good News, Bad News, and A Challenge

Posted on January 14, 2016 by richardzorza

This is number 2 in an occasional series on outcome measures.  Number 1 reiterated how important it is to develop and apply such measures system wide. There is good news and bad news on LSC outcome measures. The good news: … Continue reading →

Posted in Access to Justice Boards, IOLTA, Legal Aid, LSC, Metrics, Outcome Measures, Research and Evalation, Series: Outcome Measures | Comments Off on Outcome Measures #2: LSC Outcomes Measures, Good News, Bad News, and A Challenge

Outcome Measures #1: Why They are Critical for the Future of Access to Justice

Posted on January 11, 2016 by richardzorza

This blog posting inaugurates a new feature, series blogs.  When I think an topic is particularly important, I will blog several times about the topic.  Each series will get its own listing in categories, so you can quickly find the … Continue reading →

Posted in Outcome Measures, Series: Outcome Measures | 5 Comments

Important Paper On Impact of Technology On Need For Lawyers May Answer One Question, But Ask Bigger Ones

Posted on January 8, 2016 by richardzorza

A recent New York Times article reports on a just drafted study on the potential impact on legal employment markets of the spread of technology. As explained in the Times: . . . [T]here are many human activities that cannot … Continue reading →

Posted in Access to Justice Generally, Attorney-Client, Bar Associations, Document Assembly, Metrics, Non-Lawyer Practice, Research and Evalation, Rules Reform, Simplification, Technology | Comments Off on Important Paper On Impact of Technology On Need For Lawyers May Answer One Question, But Ask Bigger Ones