Making the Cost Effectiveness Case

Pro Bono Net’s LawHelp Interactive project has out a nice example of what in business they call a “customer case study.”  Its a two pager describing the impact on the New York courts of their deployment of document assembly.

Key court quote:

“Every thousand court forms completed in LawHelp Interactive saves the Bronx County Family Court hundreds of staff hours. With the recent budget cuts, if we hadn’t built our DIY forms with LawHelp Interactive, we could not process the volume of petitions we receive.”
                                         ̶ Mike Williams, Clerk of Court, Bronx County Family Court

It is worth looking at not only for the listing of real world benefits of document assembly, but also for the ways we need to be promoting the value of our innovations.

Update:  Here is the Study.



About richardzorza

I am deeply involved in access to justice and the patient voice movement.
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