Implications of Broadband Initiative for Access to Justice — Interesting Canadian Experiment and a TIG idea

Sunday’s Washington Post on rural broadband set me thinking about the need to be more creative about broadband and the justice system.

When someone says medical and broadband in the same sentence, you know what to think — doctors doing surgery from the other side of the world, MRI’ moving with the speed of light, etc.

But for me at least, “broadband plus justice” evokes images of video training programs and lawyers talking to clients over video — not really so exciting, and not really clear that one need very high bandwidth to achieve it.

As you may know, there have been two broadband awards with significant justice system participation, for Washington State and North Carolina.  Here is the DOJ press release. from last fall.  They represent a real start.

But lets push harder for new ideas:

  • What would a real remote digital courtroom look like? (See description of a really interesting Canadian experiment with a virtual courtroom at a law school being developed with government and law firm money, at above link.)
  • Would scene re-creaction software be different/better if delivered in high def?
  • Have we tested if hi-def remote appearance is more reliable than standard def?
  • Do we need broadband to push out the kind of online video training that might help people prepare for hearings, particularly if it were delivered to their mobile devices (or at least the reminder) a few days before the hearing?
  • What changes need to be made to e-filing to optimize the use of broadband — is in the instructions, the training, or the way document assembly interacts with outcome and artificial intelligence data bases?
  • Should judges have access to outcome and community data to understand the context of events about which they will make judgments?  How might it be displayed?  Does that need broadband?

Brainstorm please — and think about whether LSC programs and their partners could start answering these questions through the TIG process.  How about someone asking for a small grant to study the relevance of the above Canadian experiment for legal aid and courts in the US?

Posted in Access to Justice Generally, Law Schools, Technology | Tagged , , , | 1 Comment

Please Take a Good Look at Richard Moorhead’s UK LawyerWatch Blog

For anyone interested in UK access to justice perspectives and research, I strongly recommend Richard Moorhead’s LawyerWatch.

Richard is at the University of Cardiff, and one of the most highly respected researchers in UK in access to justice.

Here are just some of his recent posts:

I hope you find it interesting.  Richard contributes scientific rigor and a critical mind to important debates — debates that seem to be more public in the UK than in the US.  His most recent blog, on lawyer referral fees, show the comment process that they go through in the UK, and how much discussion draws on concrete research data.

Posted in Legal Ethics, Research and Evalation | Tagged | Comments Off on Please Take a Good Look at Richard Moorhead’s UK LawyerWatch Blog

SC ATJ Commission Experiments with Animation to Make FAQs Accessible

Experimenter of the day award to Robin Wheeler at the SC ATJ Commission for experimenting with online animation to distribute self-help FAQs.

Here is the link to their blog with the experimental animation.

Here is a direct YouTube link.  Here to the FAQ from which the script is derived.

Robin used this tool (online version).  The online version has a complex pricing structure, that does not look that expensive, and with enough to do some work free.  Here is a review. The company also has a free downloadable tool for PCs.

It is an interesting question which groups this kind of animation will work with.  In particular, I wonder if the synthetic voice might help LEP folks, by being totally predictable, or add a barrier because it is a little unusual.  An interesting research question.

Posted in Self-Help Services, Technology | Tagged , | 1 Comment

Important Webinar on Debt Collection and Arbitration Resources for Pro Se and Pro Bono Cases — And a Thought on Why Advocacy and Access are Important for the Health of the Economy

Important online training on Debt Collection and Arbitration Resources for Pro Se and Pro Bono Cases.

The listing explains it perfectly:

Under a Technology Initiative Grant from LSC, Atlanta Legal Aid Society, in consultation with The National Consumer Law Center, has developed a variety of materials to expand assistance to low income consumers facing aggressive debt collection efforts in the courts or through arbitration.

The resources include brochures and videos designed for consumers and pleadings and case development materials designed for attorneys, particularly pro bono attorneys who may not have experience in debt collection or arbitration cases.

This webinar will introduce you to the resources already available and still being developed, and point out ways these resources can be customized for use in your state or program.  There will also be an opportunity to suggest additional resources that you would like to see developed as part of this or other TIG projects.

Presenters: Kristin S. Verrill, Atlanta Legal Aid Society; Arielle Cohen, National Consumer Law Center.

An additional thought, that I have never seen made:  If we had had sufficient advocacy and access around foreclosure and debt issues, then the problems of robo-signing, lack of record-keeping for securitization, and outright fraud would not have been allowed to fester so long without attention.  Now they their legacy threatens the world economy.  Everyone benefits from system of checks and balances, and advocacy and access for all is needed to provide that.  This a very broad argument for advocacy and access.  I only hope we can find a relatively non-ideological way to make the argument.

Posted in Access to Justice Generally, Foreclosure, Pro Bono, Self-Help Services | 1 Comment

Laugh or Cry Department — Egypt — Importance of Transparency and Lack of Corruption

Sometimes something so grabs you that you have to share it:

From today’s Washington Post on the Egypt demonstrations.

Ahmed, 25, squared off with baton-wielding police officers this week in large part because he wants to join their ranks, but can’t without paying a substantial bribe. He went to law school for four years, only to find that being a lawyer in Egypt means endless payments to clerks just to have his cases heard. He’d rather be a police officer, he said, so he can shake down others.

“But to become a police officer, I have to pay a big bribe, and I don’t have the money,” said Ahmed, who would not give his last name because he said he does not want to hurt his chances of some day joining the police.

Posted in Law Schools, Legal Ethics | Tagged | Comments Off on Laugh or Cry Department — Egypt — Importance of Transparency and Lack of Corruption

Report on LEP Technology and Online Library on Language Access

Information on this has been quite widely spread, but I thought it important enough to note.

This is a new Report on uses of technology to aid LEP access generally.  It is called:  COMMUNICATING MORE FOR LESS: Using Translation and Interpretation Technology to Serve Limited English Proficient Individuals, and written by Jessica Sperling.  It is published by the National Center on Immigrant Integration Policy.  They have a large online library of resources on language access.

One important takeaway for me was that it reminded me that there are all sorts of less ambitious technologies, like those that manage connections to interpreters, and that we should not be scared away from the field because of the star-wars nature of electronic interpretation.

Posted in Access to Justice Generally | 2 Comments

Wonderful Example of Visualization — Graphic Displays of Data — Ideas for ATJ

This is a five minute video from the BBC, demonstrating visualization of health and wealth statistics from the last 200 years.

Perhaps less important than the substantive message (progress and clear trends toward global equality) is the model of the impact that good visualization can have.

Some ideas for access to justice, using only currently available data:

  • Changes in usage of different kinds of ATJ technology over time
  • Changes in caseloads with the economy
  • Changes in court budgets with the economy
  • Legal aid and self-help center caseloads
  • Impact of percentage served from technology innovations

Ideas with data that we should be collecting:

  • Changes in legal aid service outcomes
  • Impact on outcomes of services and litigant attributes
  • Impacts on court timeliness of caseloads and budgets
  • Impact on court budgets of innovations

Please suggest other ideas for visualization for access to justice.

Here is a one hour video, The Joy of Statistics, from the same guy,  Hans Rosling.

Shouldn’t an LSC program apply for a TIG grant to create the capacity to generate these visualizations, perhaps initially using Google Charts if that is powerful enough.

Posted in Access to Justice Generally | 3 Comments

Impact of Electronic Health Records on Quality of Care — An Arguablely Cautionary Study

A new study of the impact upon quality of outpatient medical care of electronic health records might cause some of us to be more careful about our expectations of the relationship between technology and quality of service – or at least of software that makes suggestions based on data.

Here is the key para from the abstract, which appears in the Archives of Internal Medicine.  Full text of the article at same link.

“Electronic health records were used in 30% of an estimated 1.1 billion annual US patient visits. Clinical decision support was present in 57% of these EHR visits (17% of all visits). The use of EHRs and CDS was more likely in the West and in multiphysician settings than in solo practices. In only 1 of 20 indicators was quality greater in EHR visits than in non-EHR visits (diet counseling in high-risk adults, adjusted odds ratio, 1.65; 95% confidence interval, 1.21-2.26). Among the EHR visits, only 1 of 20 quality indicators showed significantly better performance in visits with CDS compared with EHR visits without CDS (lack of routine electrocardiographic ordering in low-risk patients, adjusted odds ratio, 2.88; 95% confidence interval, 1.69-4.90). There were no other significant quality differences.”

Here is assorted less technical media reporting.

Bottom line:  not much impact on outpatient care from having electronic health records or having outpatient caregivers prompted for what patients need.

Obviously, one would need to get a much better handle on whether this is about the design of the software, the training of the medical staff, communication with patients, incentives from payment systems, etc.  Given our experiences of kiosks in which the staff are not sufficiently trained and do not adequately assist litigants, I would like to see a study that looked at the impact of training on impact.

Generally, it is clear that we in the legal innovation world should be keeping an eye on how data is impacting our quality and relationships.

But, tell me, do we have a study even remotely like the above (but then we are not planning to invest $40 billion in electronic legal records!)

Posted in Access to Justice Generally | Comments Off on Impact of Electronic Health Records on Quality of Care — An Arguablely Cautionary Study

Massachusetts Public Defender System Reform Debate — Implications for Civil Access Too

Massachusetts has what is generally regarded as one of the best public defender systems in the country.   It is a true “mixed model” in which one board and organization manages both a group of about 200 salaried lawyers (the Public Counsel Division) and a network of several thousand lawyers paid on an hourly basis (the Private Counsel Division.)

Now, according to the Boston Globe, the Governor is proposing effectively abolishing the private attorney side, moving control of the system from a Board appointed by the state supreme court to the a new executive agency, and also requiring additional proof of indigency from the those who are to obtain its services.

The incentive — an estimated $45 million a yer, out of a current budget of $207 million.  It appears that at least a major impetus for the proposed change comes from some DAs (which might cause pause to some.)  Quoting the Globe:

“I applaud the governor for his vision,’’ said Bristol County District Attorney Samuel Sutter, president of the Massachusetts District Attorneys Association. “The district attorneys have been saying publicly for months that sweeping reform is needed. We simply cannot afford the system that is currently in place for indigent defense.”

It is technically correct that the DAs get less money in the state budget than CPCS, but as always, and as previously pointed out in this debate (Globe article), and CPCS Press Release, comparisons are difficult, given that that CPCS handles certain civil cases in which there is a right to counsel, certain other expenses in civil cases involving the indigent, must handle its own investigations, and does not have police back up.  (On the other hand, the DAs handle non-indigent as well as indigent cases.)

Disclosure, I was part of the Management Team at CPCS during the mid 1980s, when the private attorney and public lawyer systems were being integrated, and it is perhaps because of that experience that I have long been an advocate, even in the civil area, of the so-called “mixed model” in which different roles are played by salaried and “by the hour/case” lawyers.

One of the strongest arguments for the “mixed model” is its political strength in bringing the bar in as advocates for access.  That, at least, will be tested in the days to come as the Massachusetts process plays out.

Feb 14 update:  New article in the Boston Globe, highlighting cost of system.  Agency asserts that legislative changes to reduce caseload planned by 2005 Commission have never been made.

Posted in Access to Counsel, Funding | 1 Comment

Any Data on Actual Specific Impact on Access to Justice of Court Budget Cuts? Or of Legal Aid Cuts on Caseload? A Role for NAIP and/or a National Consortium?

Someone I respect a lot asked me yesterday if there was any data on actual (rather than potential) impact on access to justice of budget cuts in the courts.  By that he meant delay in getting a protective order, failure to have a defense to eviction heard, etc.

I am not sure we have much such data, and indeed, I am not even sure that many states have reported drops in actual access to justice as a result even of legal aid cuts.  Rather the emphasis is on the staffing impact, which is surely less sympathetic.  Perfect Storm Hits Legal Aid, in the National Law Journal, is a typical article on increased demand and drops in income for legal aid.

The National Center for State Courts has this Budget Resource Center site that tracks court budget issues in the states.  One section is on economic impact on the courts, including reports from states such as Iowa on the scale and staff impact of the cutting process.

In what may be a sign of the times, in NH, a group of lawyers, including a former Supreme Court Justice, are suing, according to the Concorde Monitor ask[ing] the court to reverse $6 million in cuts Douglas says the judicial branch sustained in the current two-year budget, cit[ing] four plaintiffs whose civil cases were delayed after the court system cut jury trials and staffing levels to meet reductions ordered by the state.”

I would very much appreciate hearing, by comment, or directly, of actual statistics on drops in access caused  by the budget cuts.  It would be great if NAIP collected data on the drop in cases serviced as a result of the interest drop, etc.  Maybe we need a national consortium of access to justice organizations collecting and integrating this data for different kinds of institutions.

Posted in Access to Justice Generally | Comments Off on Any Data on Actual Specific Impact on Access to Justice of Court Budget Cuts? Or of Legal Aid Cuts on Caseload? A Role for NAIP and/or a National Consortium?

This Blog Integrated with Twitter — Take a Look at the Technola Blog

You can now share posts on this blog using your Twitter account.  There is a twitter button in the share area at the bottom of the post.  You only see this when you go into the full version of the post, not the one on the home (front) page.

In addition, every time a post is added to this blog, a tweet is sent out in my name, @rzorza.  I do not currently use the twitter account for anything else, so if you follow it, you will not hear about what kind of pizza I like.  By the way, @accesstojustice on twitter is the account for the wonderful technola blog, focusing on technology and public interest law.  Those folks have been very helpful in getting this started — thanks.

I hope this integration will be helpful

Posted in Technology, This Blog | Comments Off on This Blog Integrated with Twitter — Take a Look at the Technola Blog

Ontario Moves on Sign Languge Interpretation in Legal Context — A Suggestion for an IOLTA Innovation Pool

The Law Foundation of Ontario, their IOLTA program, has what we in the  US would call an RFP out for projects dealing with Sign Language Interpretation in the legal system.  Applicants can be “from across Canada

The grant program comes out of a 2010 Report to the Foundation.

As stated in the FAQ:

“The LFO is inviting applications that achieve one or more of the following
objectives:

• Test an outreach and intake model in a community legal clinic, in
partnership with organizations serving the deaf community. The application
may include funding for sign language interpretation as needed for clients
who come forward.
• Create tools and protocols to assist legal service providers to serve Deaf
clients and to make best use of sign language interpreters.
• Bring members of the Deaf community, interpreters, legal service
providers, governments and others together to create a vision that will be
refined with knowledge gained from the above service delivery projects.”

More generally, maybe our IOLTA might consider pooling a small portion of their resources into a fund for competitive grants in such innovation areas, perhaps particularly LEP given the current focus on that issue triggered by the recent DOJ Civil Rights Division letter to the state courts.  (I realize that many programs are structured to be not sufficiently  flexible to participate in such an initiative.)  I also realize that with interest rates so down, this is a hard time to be talking about any alternative expenditures — but investments in greater efficiency and flexibility are just what is needed.

Posted in Funding, IOLTA, LEP | Tagged , | Comments Off on Ontario Moves on Sign Languge Interpretation in Legal Context — A Suggestion for an IOLTA Innovation Pool

US Brief in Civil Gideon Child Support Contempt Case — Interesting Position

The US Justice Department has filed an amicus brief in a civil Gideon case, albeit one dealing with a risk of incarceration, supporting reversal.  The case comes out of South Carolina, and involves one put in civil contempt for failing to provide previously ordered child support.

DOJ does not support the petitioner’s position that the failure to provide counsel to the civil contempt defendant automatically requires reversal,  but instead they take a more general position that may be supportive of a broader range of due process innovations.  The case is Turner v. Rogers, No 10-10, and the case is on for argument on Wed. March 23.

Regardless of how one might feel about the position as a whole, I think the brief can be understood and cited for the following, (page cites are to the amicus brief of the United States; key quotes below):

  1. A right of access to justice exists and can require accessible court procedures even when there is no right to counsel (pp. 10-12)
  2. An example of such a procedure that might meet these requirements might include the specifically mentioned availability of forms prior to a hearing. (pp. 16, 24-25)
  3. Another example of such a procedure might include affirmative judicial questioning during the hearing to assist in bringing out facts critical to the decision. ( p. 21, 25)
  4. (Somewhat more generally, but implied by the above,) there nothing inappropriate in judicial questioning of a litigant in order to assist in bringing out facts relevant to a decision. (pp. 21,25)
  5. There are advantages in procedures that involve parents in the establishment of child support obligations. (p. 23)
  6. There are advantages in flexible enforcement strategies such as order modification, increased contact with non-custodial parents, and use of automation. (p. 22)

“Although provision of government-provided counsel would have been a sufficient means of complying with due process requirements in this case, it was not a necessary one.  Other mechanisms, such as requiring an affidavit for disclosure of financial information and a preliminary assessment of petitioner’s current ability to pay child support, would have satisfied the requirements of due process.” (p. 16)

“At the contempt hearing, the court solicited no financial information from petitioner, nor was there apparently any mechanism in place for him to provide it on his own.  Petitioner’s statement at the hearing that he had been unable to work because he broke his back, Pet. App. 17a, could reasonably be understood to constitute a claim that he had no present ability to pay nearly $6000.  The court did not explore this question, however; it made no inquiry into petitioner’s income or assets.  Instead, the court imposed a jail sentence unaccompanied by any finding that petitioner had the ability to pay off his outstanding balance from a jail cell.[footnote omited]  Taking additional modest steps to determine whether petitioner had the present ability to discharge his obligation, . . .  would have improved the accuracy of the proceeding.” (pp. 20-21.)

“Appointment of counsel is certainly one way to help ensure an accurate determination of the obligor’s current ability to pay—the determination on which the “civil” nature of a civil contempt sanction rests—but it is not the only way.  It was the State’s failure to provide any meaningful mechanism for making that determination in this case, and not its failure to provide counsel in particular, that violated petitioner’s due process rights.” (pp. 23-24.

One other thought:

Relevance of State Action/Incarceration

It might be argued that the accessibility obligations urged on courts by the US in this brief depend on the fact that there was exposure to incarceration in the civil contempt proceedings, and that fact was surely relevant in the balancing tests the application of which the US was urging.  But the US explicitly urged that the risk of incarceration did not control.  At the very very weakest, the language in the amicus means that the US thinks that there is nothing wrong with the procedures of forms and judicial questioning discussed in the brief.

Moreover, the fact that the state is here moving for the deprivation is not controlling.  Even if a case is between private parties, there is still state action in the court making the decision and imposing the judgment, involving the coercive powers of the state, and therefore argument for the procedures urged by the US in this brief.

These are just my initial thoughts.  I would very much welcome either comments to the blog, or to me personally.

Posted in Access to Counsel, Access to Justice Generally, Forms, Judicial Ethics, Self-Help Services, Supreme Court | Tagged , | 2 Comments

Maryland Access to Justice Commission Civil Right to Counsel Implementation Analysis includes Mixed Model and Cost Estimate

Good for the Maryland Access to Justice Commission!

Their very interesting and innovative Implementing a Civil Right to Counsel in Maryland has several important features worthy of emulation.

First, it proposes a “mixed model,” which means that services would be provided by both staffed organizations and private attorneys on a fee basis.  I have long felt that such an approach is potentially more cost effective, and certainly more politically marketable.  “The Commission envisions a mixed delivery model through
which the administering entity would provide grants to a range of
providers selected through a competitive grant application process.” A comment makes clear that this would build on an supplement the existing system, not replace it.

Second, they have made an estimate of how much it would cost.  To reach their conclusion of $106 million a year, they first estimate the number of currently self-represented litigants who would be eligible, in the following chart.

Then they estimate the average number of hours as follows:  “For the purpose of this estimate we will use 4 hours per case.  This rough estimate attempts to arrive at a weighted average including large volumes of relatively simpler cases (e.g., most evictions) mixed with smaller volumes of relatively more complex and time-
consuming matters (e.g., custody cases contested through trial).”

Then they use the $80/hr rate their Judicare pilot offers resulting in a $320 cost per case.  They assume an initial $25 registration fee, as used in that program, waiving it for the lowest income, resulting in income of $3.6 million.

The end result is a total cost of $106 million in additional costs.  This is slightly larger than the current state public defender budget.

There is lots more detail here, but I strongly urge all to read it.  It is only ten substantive pages.

Posted in Access to Counsel, Access to Justice Boards, Access to Justice Generally, Funding, Middle Income | Tagged , , | Comments Off on Maryland Access to Justice Commission Civil Right to Counsel Implementation Analysis includes Mixed Model and Cost Estimate

New York Courts Document Assembly Innovations — Spanish Instructions and Court Awards

The New York courts are implementing integrating Spanish instructions into their DIY document assembly program.  If users so choose, the online questions appear in Spanish as well as English  and the printed instructions to the litigants also appear in Spanish.

Here is an example of the online questioning, using the A2J software:

Another innovation is the establishment of awards.  As explained in the recent NY report on its Access to Justice Program, “This award recognizes UCS personnel and courts who have made exceptional contributions to the successful development and implementation of the DIY Form programs, furthering equal access to justice for unrepresented litigants,”

As to the award:  “In 2010, each winning “DIY Star” courthouse was awarded a large touch-screen monitor and computer for litigants to use the DIY Form programs.” The winners from 2010 are listed here.  The graphic for the awards is nice.

Congratulations to Deputy Chief Administrative Judge Fern Fisher for these and many other superb innovations.  They are all detailed in the Report.

Posted in Document Assembly, LEP, Self-Help Services, Technology | Tagged , | 2 Comments