A Simple Idea for Standardizing Language Locations in LEP-Friendly ATJ Websites

This idea came up at the LSC TIG Conference.

Right now, websites that have information in multiple languages, may show available languages anywhere — at the top, at the bottom, along the right or left, or in a box somewhere.  For people who do not know English, this must make it very confusing, and sometimes causes them to miss that there is material that could be of help to them.

We wondered if developing a best practice on this, at least for access to justice sites, might improve our ability to help LEP folks.

(I guess the downside would be that sites would have less flexbility in their overall design.)

Is this a role for the ABA LEP Standards Project, or the Dept of Justice?

Should this be part of the development of a broader document on Best Practices In Access to Justice LEP Websites?  See, generally, Top 10 Best Practices for Multilingual Websites at HowTo.Gov.

Ideas, Reactions, Resources — Please Comment.

Posted in LEP, Technology | Comments Off on A Simple Idea for Standardizing Language Locations in LEP-Friendly ATJ Websites

Our First NewsMaker Interview — Harvard’s Jim Greiner on Study of Impact of Offers of Representation by Students at Unemployment Hearings

Note: This our first “NewsMaker Interview,” designed to go under the surface of important developments in access to justice.  Readers of this blog are encouraged to suggest future interviewees and topics.

Jim Greiner and Cassandra Wolos Pattanayak’s draft article, What Difference Representation?, has been the subject of considerable attention and debate, including in the New York Times Freakonomics blog.  My prior post is here.

So the AccessToJustice Blog thought it might be useful to explore some of the implications of this study of the outcome and time impact of offers to provide student representation by Harvard Legal Aid Bureau students at unemployment hearings in Massachusetts.  (Disclosure: I actually used to help people at these hearings before going to law school.  This is authorized by the Mass statute.)

Jim has generously agreed to answer our questions.  He will also monitor and respond to comments posted to this blog entry.  Thanks, Jim.

This is the first of what I hope will be a continuing series of such Newsmaker interviews, hopefully getting a bit more in depth behind the headlines of access to justice.

Q.        Jim, can you tell us first why you got into this area of work, and why you did this study.

I’ve been interested in the delivery of legal services since picking up pro bono cases during my 6-year stint as a litigator in D.C.  I believed then, and continue to believe, that lawyers must provide critical access to justice services to economically less fortunate clients.  I wondered even then, though, whether we lawyers knew enough about how much we were helping people, and whether we were doing so efficiently.  Efficiency seemed important given the vast demand for free or low-cost legal services.  Supply of free or low-cost legal services seemed totally inadequate to meet the demand.  After I got bitten by the quantitative bug, I decided to pursue this research.

Q:        Jim, a lot of people seem to feel that your study said that you showed that representation did not help unemployment claimants.  Is this right?  Could you tell us what your study did and did not show?

Our study did not show that an offer of representation from the Harvard Legal Aid Bureau (“HLAB”), the student group that participated in this study, caused no increase in the probability that a unemployment claimant would receive benefits.  No study could be so definite; all results from studies of this kind are limited by statistical uncertainty.  The data did suggest, though, that if there was a positive effect for claimants, that effect was probably not very large.  Continue reading

Posted in Access to Counsel, Law Schools, Newsmaker Interview, Research and Evalation | Tagged , | 3 Comments

Montana Planning Mobile Version of LawHelp Site

I keep pushing that we move faster in mobile technology — the data is that poor populations often find smartphone access cheaper than traditional web access.

So it is great news that Montana legal aid and Pro Bono Net, in partnership with Washington’s Northwest Justice Project and Colorado Legal Services, will be using an LSC TIG grant to build the platform and develop mobile content.

I would urge people who are starting to develop mobile content not to see it as a conversion process.  One of the mistakes we made when the website network was launched was that too much of the content was converted from prior community legal education content — over even just upload without conversion.  Mobile content will need to be structured and organized very differently from traditional web content.

What is learned will surely be helpful for courts, bar, and public libraries too.

For more information on this project, contact Christine Mandiloff, cmandilo@mtlsa.org.

Posted in Mobile Technology, Technology | 3 Comments

Public Library Access to Justice News: Masachusetts Bookmarks

Nice Report from Massachusetts on how they spent their tiny ($975) minigrant awarded after the Conference on Public Libraries and Access to Justice.

“[Massachusetts] spent the  mini-grant on printing posters and bookmarks.  We distributed the bookmarks and posters to every library and legal services office in the state. The Probate and Family court department ordered 10,000 more and the legal services websites project ordered another 50,000.  The bookmark and poster pdf files are posted on MassLegalHelp  in color and black and white. Individual libraries can edit and customize the bookmarks with their own information.  There is a “how-to customize” video on the page.”

A bunch of points here:

  • Public libraries are a huge access to justice partnering opportunity
  • Tiny grants can make a huge difference
  • Concrete products for end users really get used.

For lots more information and material on partnering with public libraries, look at the train-the-trainer materials from the Confernce.

Contact Caroline Robinson at Mass Law Reform Institute for info on the bookmarks and the Mass experience.

Posted in Libraries, Self-Help Services | Tagged , | Comments Off on Public Library Access to Justice News: Masachusetts Bookmarks

Celebrating the Access to Justice Technology Community — Thoughts for Next year TIG Grants and Direction

I am here at the LSC TIG (Technology Initiative Grants) program conference in New Mexico, and want to take the opportunity to celebrate that community and suggest how we should build on its achievements.

Lets start the conversation about how to take full advantage of what has been done, and what comes next:

First, let me suggest that LSC should cost out spreading throughout the country a complete layer of the core online capacities — informational websites, document assembly of the key access to justice documents, and online support — and should think about a multi-year budget to bring everyone up to a national standard.

Second, we need to be pushing more on a cluster of next generation technologies, and systematically pilot a number of experiments in these areas, at the least:

  • Social media,
  • Data mining,
  • Mobile access,
  • Broadband
  • and online learning.

These pilots should be learning environment for the whole community, not just individual programs and projects.

These should be done in as broad collaboration as possible with national and state court partners, as well as others.

Let me remind courts and other non-LSC folks that while LSC TIG grants have traditionally gone to LSC programs, LSC strongly encourages close partnership with courts, the bar, and others.

Everyone should know that the conference committee language accompanying the appropriation, as linked above, includes the following language:

What does everyone else think about all of this?  Lets spread ideas for the next generation.

Posted in Funding, Technology | Tagged , , | 2 Comments

NYT — Judges Berate Bank Lawyers in Foreclosures — Thoughts on Burden of Pleading, Proof, and on Investigation

Today’s NYT has an article on increasingly judges holding lawyers accountable for the defective foreclosures.

Key para (as well as listing of abuses)

“More broadly, the courts in New York State, along with Florida, have begun requiring that lawyers in foreclosure cases vouch for the accuracy of the documents they present, which prompted a protest from the New York bar. The requirement, which is being considered by courts in other states, could open lawyers to disciplinary actions that could harm or even end careers.”

Maybe this will help wake the bar up to participate more in pro bono — particularly as they realize the impact on the bar’s reuptation and ability to self-regulate that this general scandal represents.

I hope, more generally, that it will cause courts and start to think about who should bear the burden of pleading and proof in kind of cases in which large numbers are self-represented.

As a general matter in such cases, the burden should be on that party that most easily plead/prove.  When, in almost all of a class of cases, one side or the other does not have a lawyer, it makes sense to consider moving at least some of the burden to the other side.  Similarly, when there is a history of abuse by one side, it makes sense to require greater pleading/proof by that side.

Examples might include:

  • More detailed proof of service in eviction cases
  • Pleading/proof of ownership in forwclosure and other areas with potential bundled debt
  • Unemployment, welfare cases, in which the government is on one side, and the party seeking benefits almost always does not have a lawyer.

Some of these changes can probably be made by court rule or standing order, since they are so procedural.

In similar spirit, Maryland has put in place an emergency change in rules that makes it easier for courts to investigate and deal with cases in which the matters pleaded as to foreclosures of lien instruments, are, shall we say, in doubt.  Read in full, but here are two sample paras:

(b)(2)  If the court has reason to believe that an affidavit filed in the action may be invalid because the affiant has not read or personally signed the affidavit, because the affiant does not have a sufficient basis to attest to the accuracy of the facts stated in the affidavit, or, if applicable, because the affiant did not appear before the notary as stated, the court may order the party to show cause why the affidavit should not be stricken, and, if it is stricken, why the action should not be dismissed or other relief granted.

and

(c)  Special Masters or Examiners
The court may designate one or more qualified Maryland lawyers to serve as a part-time special master or examiner to screen pleadings and papers under section (a) of this Rule,
conduct proceedings under section (b) of this Rule, and make appropriate recommendations to the court.  Subject to section (d) of this Rule, the costs and expenses of the special master or examiner may be assessed against one or more of the parties
pursuant to Code, Courts Article, §2-102 (c), Rule 2-541 (i), or Rule 2-542 (i).  With his or her consent, the special master or examiner may serve on a pro bono basis.

There will be many more such orders, rules, and statutory changes needed.

Posted in Foreclosure, Judicial Ethics | Tagged , | 1 Comment

Law School Debt and Employment Conundrum — Non-Standard Responses

Lots of people (if you know any non-lawyers who read the New York Times) are going to be asking you about the Times article today, Is Law School A Losing Game?.

The main points in the article are the high amount of debt, the lack of jobs, and the complicity of the ABA and law schools in statistics that mislead potential law students as to their likely job prospects. It is not a pretty picture.

However, there is a different take.  The current business structure of the profession makes it almost impossible for young lawyers to get into roles in which they can earn money while helping the access to justice crisis.  We graduate with no idea how to find and handle real clients, manage an office, or establish a business.

But there are ideas as to how this could change.  (And remember, studies have shown that most poor people use the market, not legal aid, for the help they need.)

Professor Luz Herrera,  at Thomas Jefferson School of Law), has a wonderful paper in Volume 43 in the Loyola of Los Angeles Law Review.  It is called Rethinking Private Attorney Involvement Through a ‘Low Bono’ Lens.

Key sentences from the Abstract:

“The paradigm shift advocated in this Article does not intend to discredit the importance of federal government subsidies of legal aid to the poor. Such subsidies are critical to preserving justice for that population. However, it does seek to push the legal services community into a more diverse and inclusive discussion that incorporates the non-poor client community that needs affordable legal services and the attorneys who serve them. Both constituencies are critical political players in a national discourse on legal service delivery. A mixed-model legal services delivery program must give these groups a stake in order to successfully advance an agenda that also benefits the poor. The development of such an agenda requires greater focus on Main Street lawyers, reduced-fee models, client preferences, and the factors that drive the cost of legal services.”

Professor Herrera beleives that judicature and co-payments are appropriate.  More on Luz Herrera at ABA Journal’s Legal Rebels.

Another idea is that of law school incubators, in which law schools would set up associated middle income offices in which law students and recent graduates would get the experience, and be supported by the infrastructure needed, to make the transition to self-supporting middle income practice.  See this equally great article by Harvard’s Jeanne Charn, LEGAL SERVICES FOR ALL: IS THE PROFESSION READY? which talks both about an enhanced role for small and solo practitioners, and the role of legal aid offices in incubating such efforts.

“Also, salaried legal aid offices, with state-of-the-art case
management and document assembly programs, strong service
protocols, and resources to support high-quality practice might also
function as lawyer incubators.  That is, these legal aid offices can
launch trained and competent solo and small-firm practitioners to
serve low- and middle-income clients at affordable market rates or
on a fully or partially subsidized basis.”

The concept of law schools assisting the transition to practice in low income communities was promoted by the Law School Consortium Project, which is now “in a state of rest.”  However, as described in the above link: “Local and regional LSCP initiatives continue to work together on an ad-hoc basis, furthering the mission and goals of LSCP and networking to increase access to justice.”  Resources for such work are listed here.  Prior member law schools are here.  A contact to answer questions is here.

Maybe a way should be found to resuscitate national organizing and support on this issue.

Researching online for this post, look what I found from the University of Missouri, Kansas City, Law School:  UMKC School of Law launches Solo and Small Firm Incubator.

“Developed with assistance from The Missouri Bar Association and the Kansas City Metropolitan Bar Association’s Solo Practitioner/Small Firms committee, the Incubator will assist recent graduates entering solo and small firm practices. It will provide affordable office space for about nine tenants, as well as practice management assistance and mentoring so that graduates can gain support in launching their own practices, while also providing pro bono or affordable legal services to the underserved Troost area corridor.”

I hope someone is doing a good evaluation to help assess and replicate the idea (assuming it works).

Posted in Access to Justice Generally, Law Schools, Middle Income | Tagged , | 3 Comments

Learning Financial Literacy In College — What About the Non-College Bound? A TIG Idea?

Nice article in the NYT about college in Vermont teaching financial literacy.

Since it is so needed today, what can we do to ensure that the most vulnerable get this kind of education too?

Is there a role for courts, bar, legal aid, particularly the websites network?  How about financial litteracy apps, using the public figures the young listen to?  Shouldn’t this fit within the LSC TIG program?

Posted in Access to Justice Generally | 3 Comments

Important State Supreme Court (Mass) Decision on Pooled Mortgage Foreclosures — Reflections on the Long Term Impact of Failures in the Access to Justice System

Bloomberg, the Washington Post, and others, are reporting an important State Supreme Court case on foreclosures by financial institutions that claim to own interests in pooled mortgages.  The Financial Times has a good explanation and backgrounder.

Here is the decision.

It is highly technical, but the Court basically held that the securitization process and its lack of recording, meant that the asserted owner of the mortgage did not have the interest permitting it to seek foreclosure.

Washington Post summary:

After examining the paperwork filed by the banks, a lower court judge, the Massachusetts Land Court’s Keith C. Long, said he had determined that the mortgage “note” that proves who the owner is had not been properly transferred when the banks auctioned off houses.
[The lower court] decision hits on one of the most sensitive issues related to how mortgages were securitized: something called “endorsements in blank.” In the rush to aggregate and sell and then resell mortgages, many of the mortgages documents were transferred without explicitly naming who the note was being sold to.
The financial services industry has argued that this practice is legally valid but Long ruled, “These blank mortgage assignments were never recorded and they were not legally recordable.”
The banks had appealed Long’s decision, arguing that they had clear title to the properties. But on Friday, Massachusetts Supreme Court Justice Ralph D. Gants wrote that the court agreed that the banks “failed to make the required showing that they were the holders of the mortgages at the time of foreclosure.”
The case is “enough to put serious cloud on title through the whole system and that’s a problem,” Adam Levitin, a professor at Georgetown University, said in an interview before the decision was issued.

This has been sufficient to drive down bank stocks, as reported in the above links.

The important point from an access to justice point of view is that many foreclosures, many without, but many with, counsel have gone forward without these issues being raised.  The lack of advocacy within the system for those facing foreclosure allowed dubious practices to flourish, resulting in massive long term damage to the economy.  The longer defects remain hidden, the greater the damage and disription to all when they are eventually faced.

Posted in Access to Justice Generally, Foreclosure | Tagged | Comments Off on Important State Supreme Court (Mass) Decision on Pooled Mortgage Foreclosures — Reflections on the Long Term Impact of Failures in the Access to Justice System

An Arguably Off-Point Post on the Implications of Studies of the Impact of Female Tears on Men.

There has been a lot of media attention in the last day to research about the impact of women crying upon men’s arousal.  The study (NPR write-up here) measured men’s reporting of arousal, testosterone levels, and activity level in brain areas related to sexual arousal, and found them lowered by smelling women’s tears.

My question (relating to sexual violence, and therefore somehow justifiable in this blog) is whether men who are more prone to sexual violence, do not show this reduction.  Like all such possible tests of propensity to violence, such a test has scary 1984-like implications, with great risks of false positives, but at least one might think about such a test as relevant to show whether one who has showed violent behavior in the past is likely to re-offend, or has the internal mechanisms to prevent it. (Of course one would have to find a way to filer out those not generally subject to arousal by women, regardless of their exposure to tears.)

According to the NPR story, a  researcher in the Netherlands thinks that the main effect is not on testosterone, but on a chemical that relates to human bonding and care-giving.  If so, the effect might be even more probative of violent propensity.

However, the NYT story says that tears had no effect on men”s mood or empathy, but it does not say how these were measured.

Science is going to be throwing at the legal system more and more opportunities for informing decision-making, but many of them are likely to bring significant risks of error.

Posted in Domestic Violence, Science | Comments Off on An Arguably Off-Point Post on the Implications of Studies of the Impact of Female Tears on Men.

National Center for State Courts Solitics Suggestions for Sessions for Court Technology Confernce

As you probably know, the NCSC’s Court Technology Conference, held every two years, is a major even of great utility to those interested in the interaction of access to justice and technology.  The next one, is called CTC 2011 will run from Oct 4 to Oct 6, 2011 in Long Beach California.

What is most important right now is that NCSC is soliciting ideas for sessions.  Here is the link to the form to do so.  I encourage folks to become involved in this process.  CTC is a great opportunity to educate our colleagues about the access perspective and how it can permeate the whole court, particularly in tough times.

Here is the link to video from the last conference, including one on Technology in Self-Help Centers (on the right, near the bottom)

Feel free to use the comments area for public brainstorming about ideas, etc.

Posted in Access to Justice Generally, Meetings, Technology | Tagged , | Comments Off on National Center for State Courts Solitics Suggestions for Sessions for Court Technology Confernce

U. S. Census Releases Alternative Measures of Poverty With Tools to Generate Your Own Tables

In  a move that might have major long term consequences, the US Census Department has released alternative measures of poverty.  As most of you probably know, the current measures date to the 60s, and fail to reflect changes in government benefit programs and the structures of the cost of living.  The current measures are not being replaced.

However, according to the AP story running in the Boston Globe,[t]he new numbers will not replace the official poverty rate but will be published alongside the traditional figure this fall as a “supplement’’ for federal agencies and state governments to determine antipoverty policies.

As to the overall numbers: “Under a new revised census formula, overall poverty in 2009 stood at 15.7 percent, or 47.8 million people. That’s compared to the official 2009 rate of 14.3 percent, or 43.6 million, that was reported by the Census Bureau in September”

As to the differential impact: “Across all demographic groups, Americans 65 and older sustained the largest increases in poverty under the revised formula — nearly doubling to 16.1 percent. As a whole, working-age adults 18 to 64 also saw increases in poverty, as well as whites and Hispanics. Children, blacks, and unmarried couples were less likely to be considered poor under the new measure.

Moreover, “[d]ue to new adjustments for geographical variations in costs of living, people residing in the suburbs, the Northeast, and West were the regions mostly likely to have poor people — nearly 1 in 5 in the West.”

This has major implications for understanding our programs, and for federal funding.

One long term and very sensitive question is what impact this should have on national funding distribution formulae for programs like LSC.  There is certainly a strong argument that distributing money solely on the basis of an outmoded poverty formula does not accurately reflect need. 

Here is the Census Press release.

Here are the cool tools that you can use to generate your own poverty tables

Posted in Access to Justice Generally, Poverty, Research and Evalation | Tagged | Comments Off on U. S. Census Releases Alternative Measures of Poverty With Tools to Generate Your Own Tables

Important Research on Impact of Legal Assistance Now Available in Draft

Jim Greiner at Harvard Law School is deeply committed to what he calls “gold standard” research on access to justice.  By this term he means truly randomized studies in which it is possible to compare two otherwise equal groups, the members of one of which receive a service or intervention, and the members of the other do not.

Now available in draft on the Social Science Research Network, is the first of his studies, in this case of help with unemployment benefit hearings provided by the students at the Harvard Legal Aid Bureau.

There is a lot worthy of close attention here.

First, and likely to be the headline, the study did NOT show a statistically significant impact from the use of second year law students to represent unemployment benefit claimants at their hearings (or to be more precise, from the offer to provide representation).  It is important to note that the lack of such a showing, while surely disappointing, is not the same as a showing of lack of impact. But the study, which should perhaps be seen as a pilot in the process of learning about the impact of providing different forms of help, does warn us that we can not assume that the impact of help is always massive.   It is also important to note that most of these students were handling their first case in the real world, and that the rate of findings for the claimant in the hearings was high overall, making it harder to have an impact. (There are other complex technical issues in the study, which should be read in full.)

Second, the study showed, not surprisingly, that there was a significant delay in the hearings when student-counsel were involved.  This makes sense, and should not be forgotten.  Programs should think about what processes they might adopt to minimize this impact.

Thirdly, and perhaps most significantly at this stage in the process, the paper reviews a very long list of studies that tried to measure the impact of providing counsel, and finds that with only two exceptions, discussed below, they were all so seriously methodologically flawed as to not having proved their cases.  (As a general matter, the flaw was that the populations observed were not randomized.  In other words, those with counsel were compared with those without counsel, but the study could not compensate for the fact that those with counsel had the energy and/or resources to get counsel.)

With with respect to the statistically valid studies, quoting from page 67 of the Greiner & Pattanayak paper: “Seron et al. [in a study of New York City Housing Court] concluded that an offer of counsel caused a case to take about a month longer to adjudicate, but that tenants offered lawyers defaulted less often (16% versus 28%), suffered fewer adverse judgments (32% versus 52%) and warrants for eviction (24% versus 44%), and obtained more orders requiring repairs (19% versus 3%) and rent abatement (46% versus 28%).

The other methodologically rigorous study, of juvenile court delinquency cases, found impact in certain procedural structures and not in others.

This is what I take from all of this right right now, at the beginning of what will surely be a long and valuable process of research and discussion:

  1. It is very important to do these studies — we are only now really learning how little we know about the impact and structure of counsel interventions.
  2. We can not assume that all interventions are obviously and massively helpful.
  3. When we do pilots and research, we must be very specific in defining what is being newly provided, what it is being compared to, and for what population.
  4. We need to keep an eye on delay issues.
  5. We must honor those programs that have the courage to open themselves up to such research.  They are heroes and what they are doing will immeasurably strengthen all access to justice work. (In an ideal world, funders would provide a bonus grant for such programs.)

I hope we see much more of this work.  it is critical to our effectiveness and our ability to make the case for access to justice.

Note that the New York Times Freakonomics Blog is also covering this study.

The link to the paper brings you to the abstract.  Sometimes, but not always, there is a “one click download” option at the top for the full text.  If that does not appear, try clicking on Greiner’s name, and you should get a list of all his papers on the site, and can click the download button next to this paper.

Posted in Access to Counsel, Access to Justice Generally, Research and Evalation | Tagged | 2 Comments

An Idea: Standardizing Evaluation Surveys on Innovations

Here is a thought:  Should we be moving towards using a standard set of questions when we survey users about innovations?  Should we standardize the ways we break down demographic and other user data (age groups, etc)?

While I would hate to make life more complicated for those conducting pilot projects, and evaluating them, I am very aware how right now it is very hard to compare, say, customer satisfaction data from one innovation to another.

Right now, either people start from scratch, or they play with a similar project’s data collection instruments, but they do not do so in such a way that would take advantage of the use of the same questions/answer options to compare results.

An additional advantage of standardization would be the ability  better to learn from our mistakes.  Often it is only when a survey is being analyzed that the survey designer sees  what is wrong with a question!

In the Self-Represented Litigation Network online library, www.selfhelpsupport.org, is a folder of data collection instruments from a number of courts and programs. (This is a membership site, free, for access practitioners).  Also, in this folder of the library (which contains other materials) are a package of data collection tools and instruments drafted by John Greacen for the Self-Represented Litigation Network.

Any ideas or reactions?

Posted in Research and Evalation, Technology | Tagged , | 3 Comments

James Sandman Voted New LSC President

The LSC Board voted today to offer (with acceptance anticipated) the LSC presidency to James Sandman, formerly Arnold and Porter Managing Attorney, and currently General Counsel to the DC Public Schools.  He plans to be at the next Board meeting in late January.  The recommendation of the Search Committee was unanimous as was the vote of the Board.

The press release is here.

Washington Post coverage is here.  (Congratulations to LSC media folks for getting this coverage.)

Posted in Access to Justice Generally | Comments Off on James Sandman Voted New LSC President